Satisfaction Guarantee

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Satisfaction Guarantee 2017-01-02T03:44:28+00:00

Returns

Goodlife Products, LLC, guarantees your satisfaction each time you purchase our product. To this end, we offer a 30-day money-back guarantee to all our customers. You may return your merchandise for a full refund of the product cost within 30 days of the date of delivery, if you are not satisfied with your RodMaster purchase.

This guarantee is only applicable for orders placed directly through and/or fulfilled by Goodlife Products, LLC.

Be advised of the following return information:

Your returned item must have a Return Merchandise Authorization (RMA) number. For your convenience, you may obtain this number by submitting your request online to support@rodmasterusa.com, or call 1-651-433-1010. Your RMA is valid for up to three weeks after issuance. Failure to obtain an RMA negates the above-mentioned Return Policy.

Your return must be sent in the original packaging with an unexpired RMA clearly displayed on the outside of the package. Your return will be shipped at your expense. Goodlife Products, LLC is not responsible for damages resulting from the packaging or return shipment sent by the customer.

The value of the product cost for return items that were purchased as gifts will be refunded to the purchaser, pursuant to our Refund Policy.

Returned items are processed in the order they are received. Please allow 2-4 weeks for processing.

All refunds are tendered in U.S. Dollars. For further information on the processing of your refund, please see our Refund Policy.

Refund Policy

Goodlife Products, LLC, is happy to refund the product cost, excluding shipping, handling or other surcharges, to you in accordance with our Return Policy.

For purchases made with debit cards, electronic or personal checks, or money orders, please be advised of the following:

All refunds are tendered in U.S. Dollars by way of a refund check that is mailed to you.

For purchases made with credit cards, please be advised of the following:

All refunds are tendered in U.S. Dollars and will be submitted to the original credit card on file. In the event that the original credit card on file is expired or otherwise unable to process a credit, one of our representatives will contact you.

Please allow 1-2 weeks for delivery of your refund check or the issuance of a credit for credit card purchases, once your refund is processed.

You may also choose to return your order in exchange for another item. By making this election, your account will be credited the total product cost, excluding any shipping, handling or other surcharges of your original order. This credit may be applied toward the purchase of new products; however, you will be responsible for all shipping and handling charges associated with this second order.

Defective Product

If you believe or discover that your merchandise is defective or otherwise incorrect, you must contact us within 30 days after delivery, in order to be eligible for a complimentary, no-cost replacement for the RodMaster Rod Management System or the RodMaster Cover. A replacement will be sent to you after the defective product has been sent back, received by Goodlife Products and verified as defective.

If you require specific delivery instructions, please contact our customer service department online at support@rodmasterusa.com prior to placing your order.

Backorders

Items on backorder may not be listed as out-of-stock on this Site. Generally, customers are not charged for backordered items until such items become available for shipment. If your order consists of both in-stock and backordered items, you will be charged for all in-stock items and for full shipping and handling costs of all items. Once backordered items become available, you will be charged for the particular item, without additional shipping and handling fees.
For inquiries concerning the status of a backordered item, please contact our customer service department online at support@rodmasterusa.com.

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